Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food and flowers cannot be returned.
Additional non-returnable items:
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- If a mistake on my behalf has caused an item to incorrectly delivered
- If a non perishable item is no longer required and can be resold
Refunds
Perishable goods such as cake, cookies and cupcakes are non refundable unless we made a mistake in the order and it is no longer fit for purpose. Please note that all items are handmade and as such may not be perfect in lettering placement or full legibility if they have been personalised. If there is a problem with the order such as it has perished before the best before date due, we must be informed straight away, and the item in question must be returned to us in its entirety within 24 hours so we can inspect the problem. No refunds will be given until after the inspection has taken place. If there is a problem but some has been eaten this will be taken into account.
No refunds will be given for orders where there is part left over and the rest is no longer required, or cases where you simply didn’t like it if it is still in date and perfectly edible. Whilst Caritas Cake Design can advise on quantities based on portion sizes and guest numbers, we cannot be held responsible for making your guests eat their portion. If there is not enough, this may mean it was incorrectly served, or your guests ate more than allotted in our estimations. in which case we cannot be held responsible. If there is some left over, Caritas Cake Design is happy to advise on storage, but cannot be held responsible, and any remaining product is non refundable and non exchangeable.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Cash refunds are not available, and we will ask for your bank details to refund and monies.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Carrie@caritascakedesign.co.uk}.
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Carrie@caritascakedesign.co.uk and send your item to:
Caritas Cake Design
29 Frenches Mead,
Billingshurst
West Sussex
RH14 9LE.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Please note the conditions on retuning food items noted above.
Shipping returns
To return your product, you should mail your product to:
Caritas Cake Design, 29 Frenches Mead, Billingshurst, West Sussex, RH14 9LE
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Carrie@caritascakedesign.co.uk for questions related to refunds and returns.